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ebay | How To | I haven't received my item on eBay

1359 ratings | 339871 views
As a buyer on eBay, if you haven't received your item this video is intended to help. We will show you how to verify the estimated delivery date, how to reach out to your seller and if needs be, open up a case. eBay YouTube Customer Support Hours are Monday – Friday, 6:00AM – 6:00PM PST. For help outside these hours, please contact eBay Customer Service at http://ebay.to/2elcv5C
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Text Comments (1058)
Duane (2 days ago)
Wow Kimberly!! ..Your a Hottie!! I will shop at your store any day sweetie!!
Mitja Mlakar (2 days ago)
Ebay can you please help me, I bought Alexa from seller and now within 100 days i haven't recived it. I've allready tried ebay money back guarantee but seller didn't gave me back my money. Please help me ebay.
ebay (2 days ago)
Hi Mitja! That's definitely a longer wait than usual! If you had opened a case with eBay, it's important to ask us to step in within 30 days if you don't see the refund. Since it sounds like it has been longer than that, we'd recommend you open a dispute with PayPal who offers 180 days of protection. PayPal processes most credit card payments. So, you'd want to contact PayPal if you had checked out with a credit card or your PayPal account. Let us know if you have any trouble. ~Lori
Yung Plug (6 days ago)
I purchased an item on ebay and the next day i look at my purchases and it says unavailable (removed item) I don’t know if im still getting the item or not.
ebay (2 days ago)
We're sorry for any confusion! There's still a good chance the item is still on its way. We may remove a listing if we have concerns about a seller following our policies. If you haven't seen the item shipped, try to open a case. You may need to wait until the estimated delivery date if it has been shipped. Let us know if you run into questions. We've got your back! ~Lori
Laksana Buakaew (7 days ago)
What about I have order 3 the same items but I only got one item. Please tell me what to do? I contacted the seller and she is very quiet. How can I get refunds?
Multirotor Go (10 days ago)
2:18 that option is missing for me. supposedly there still 4 days for the last estimated delivery date, but the item purchased is already hidden by ebay. the estimated delivery date for that item on my purchase history does not appear anymore, I found the delivery date buried on ebay, arriving to the item doing other actions, Ebay is making more and more difficult to open a "didn't receive" claim IMHO. I remember years a go it was super simple with a link on the item in the purchase history, one clink and set, but now there is many not intuitive and not logical steps to try to find this option. Also why if the last delivery date is in 4 more days this items is already hidden by the ebay system and also all the information on the item on the purchase history just disappeared? feedback button disappeared, estimated delivery date disappeared. I never have time to leave feedback or give sellers points because items take a loooooooong time to arrive and usually ebay disable all those options way ahead, before the item has any chance to arrive. I buy 80% from Asia and 15% from UK and 5% from US and items take around 3 month to arrive in many cases. So ebay should not hide or disable "didn't receive" and "feedbasck button" before I receive the items and much less before even the last delivery dates is due. IMHO
ebay (8 days ago)
We appreciate your feedback! We definitely expect you to have great experiences on eBay. If you ever have questions, we're happy to help here. We also offer support via Facebook.com/eBay and @AskeBay on Twitter. Have a great one! ~Lori
Multirotor Go (8 days ago)
Just put the "didn't arrive" button in a super in your face place. and also give us more time to give rating. I remember that some years ago I was even notify by email, when the last estimated date for a product to arrive was about to end. Now that does not happen and worst the product even was hidden from my purchase list even before the last estimated date was due. Last estimated date to arrive was 22 November, but feedback button disappeared, so I can not give rating to the seller. Didn't arrive product button also not available. I think we should choose what products we want to hide from the purchase list and when. My problem was resolved already but took me a lot of time and digging. Thanks for your reply
ebay (8 days ago)
We're sorry to hear you've run into trouble with this order. Thank you for the feedback! There are many ways to open a case depending on which device you are using. We still have a resolution center where you can open cases. Visit http://ebay.to/2yZivhS to open a case from there. If you still have trouble, feel free to email us at [email protected] from your registered email address. We're here to help! ~Lori
digital prime (10 days ago)
Delivery date has exceeded 10 days but I have not got my things yet. I'm not willing to buy anything else from eBay.
ebay (8 days ago)
We hope this wouldn't keep you away! Most items are delivered rather quickly. If you haven't yet, be sure to alert your seller. Have you opened a case yet? If not, look for the "I didn't receive it" option in "more actions" or "more options," depending on how you are viewing your Purchase History. Let us know if you have any trouble. ~Lori
diamond doge (11 days ago)
I bought I 165$ iPhone 6, it was supposed to come yesterday by 8:00 pm. But it is still now here, it is “in transit to destination” I am worried 😟
ebay (9 days ago)
That's definitely disappointing! If you haven't yet, you may want to alert your seller and the shipping carrier. If you are in the US, tomorrow is a shipping holiday. So, you may want to check again on Tuesday. If none of that helps, you'll want to open a case so we can step in later if needed. Let us know how it all goes! ~Lori
Trunks858585 (11 days ago)
I ordered some small items from China, (keychains, necklaces and such). A couple arrived, but others haven't (all from different sellers). Estimated delivery for some of them was (at the latest ,within more 1 month window as I live in Europe) 1 week ago, November 2th. Maybe the postal office in my country is not the best, so I don't mind waiting a bit more. My question is, does anyone know if there is a limit date to how much time after I can make a claim? I'm worried that if I wait too long to report not receiving the item, I won't be able to get help!
ebay (9 days ago)
Thanks for reaching out! On eBay, you'd want to open a case within 30 days of the last estimated delivery date. It's okay to leave the case open for up to 30 days if needed, but be sure to escalate within that time frame if you still don't have a resolution. You can also open a dispute with PayPal who processes PayPal and credit card payments on eBay. PayPal allows you to open a case within 180 days of the purchase date. All the best! ~Lori
DymanicProductions (13 days ago)
Lost my Iphone 6 for $ 230 thanks to this video I'm getting another iphone shipped by tomorrow
MIKE ROSS (21 days ago)
I orded an item from eBAY september 2018 it cost £11.99 and the Yodel tracking info said they posted it through my letterbox 94. I told the chinese supplier that the item HADEN'T been delivered but they insisted it HAD and they asked me to check at the bottom of my door and every corner of my flat and also ask the neighbours. I then called ebay and they said sorry and I would be getting a refund and that I should contact the sender again to give me a refund, so I asked for a refund BUT the sender woulden't and insisted it was posted to me and they said that I should check again everywhere in my flat. I was then told to contact Yodel by Ebay and Yodel said it HAD been delivered. Later I was then told to call PayPal by Ebay because I had gone over the 'claim back money period' , mainly through going around in circlers with it all I may add. So I called PayPal and they sent me an email saying I would not be getting a refund from them. Anyway end of story, I lost £11.99 i'm just glad it wasn't £1,11.99 . I have bought hundreds of items off Ebay and ALL have been delivered without a problem but not this one. Maybe it was sent to Mars or something.
ebay (20 days ago)
Hi Mike! This is definitely out of the ordinary. We're sorry to see things didn't go as smoothly as normal. We'd be more than happy to review the details. Send us an email from your registered email address with eBay along with your message above to [email protected] We're here to help! ~Lori
h-z gamers (24 days ago)
what is this mean? Delivery: Estimated Delivery within 9-21 business days
ebay (22 days ago)
Based on the seller's feedback, we wouldn't recommend making this purchase. I'll go ahead and report this listing. Keep in mind digitally delivered goods aren't eligible for the eBay Money Back Guarantee. It doesn't look like this seller has listed this kind of item correctly. So, we'll be reaching out. We hope you can find a similar item from another seller. ~Lori
h-z gamers (22 days ago)
+ebay thanks but can i ask one more questions ? how to i receive this item https://www.ebay.com.my/itm/Random-Fortnite-Account-A-Chance-to-get-Ghoul-Trooper-Renegade-Raider-INSTANT/332855194554?_trkparms=aid%3D111001%26algo%3DREC.SEED%26ao%3D1%26asc%3D20160908105057%26meid%3D26f01e7683b94fdaa1dc06ac309f6291%26pid%3D100675%26rk%3D1%26rkt%3D5%26sd%3D332855194554%26itm%3D332855194554&_trksid=p2481888.c100675.m4236&_trkparms=pageci%3A11e25692-dbcb-11e8-bd37-74dbd180d91e%7Cparentrq%3Ac1f895c31660aadc1a04389cffffb4e3%7Ciid%3A1 it wasent item it was account how to receive it
ebay (22 days ago)
Hi there! It looks like the item would be expected to be delivered to you anytime between 9 to 21 business days. That means Weekends and Holidays aren't included. Let us know if that leaves you with questions. ~Lori
Fordo (27 days ago)
This information is outdated. take down your video it is no longer helpful.
Firework pro (28 days ago)
Hi is there any one here that can help me?
Zelfrax (29 days ago)
I bought an item and it never arrived, it was supposed to arrive by august 22nd and its october 22nd now. There's no more actions option on the my purchases screen. What do I do?
iiGreek_God YT (1 month ago)
Help me claim my money from paypal.Someone bought our item but we can't get the money on my dad's credit card.Teach me how to get the money.
ebay (30 days ago)
Congrats on the sale! Before you ship any item, be sure you can verify payment in PayPal. As a new seller, you may not have immediate access to the funds. You should see an estimated funds availability date. Once the funds are available for withdrawal, you can click "withdraw" in PayPal to send the funds to your bank. If you have other questions, we'd recommend reaching out to PayPal. Have a great one! ~Lori
ILove Dolls (1 month ago)
I saw but the ebay seller didnt ship it yet soo...?
Manuga Lakdinu (1 month ago)
I am very disappointed .eBay sent me money on a refund case. Although they send me a email about that in the email there is a button to claim your money so I click it I went to my PayPal and confirmed my credit card paying 1.95$ And then I didn't received my money... 😩😩it is worth of 15.99 $ why is that? I can't claim money
AznGuy Jr. (1 month ago)
My seller's item has been removed from the site before shipping, can he still ship my item?
ebay (1 month ago)
Hello AznGuy! Keep in mind we may remove a listing if we have concerns with the seller or listing. There's still a chance that the item is on its way. If you'd like us to check with you, send us an email from your registered email address with eBay to [email protected] with your YouTube name in the subject line. If you prefer to wait, you'll be able to open a case once the estimated delivery date has passed if you still haven't received it. ~Lori
UberMegaClaire _ (1 month ago)
okay i basically accidentally opened a case. knowing this was a mistake i cancelled the case, but now the item is in the "returned or cancelled orders" part of my purchase history. Will i still get the item? i havent been given my money back!
ebay (1 month ago)
Thank you for reaching out! Not to worry, you should still receive the item as normal. Since you've closed the case, you wouldn't be able to open another one on eBay. If you don't receive the item by the estimated delivery date, you'll still have protection options with PayPal. Let us know how it goes! ~Lori
gaga bou (1 month ago)
What u do if the seller is removed from eBay??? How can contact him??
simonriddick (1 month ago)
I paid for the item my date passed and didn't received the item. The user is no longer on registered so can't send a message or ask for anything really. It also doesn't recognize the item number it only sees 3 recent items. 3 users from China that I bought from are no longer registered within the last couple of months.
Fico Х0Х :з (1 month ago)
how to get ur package faster it takes really long for it to come its lie 1 month to 4 months its really annoying
Safiya Babe (1 month ago)
So it was my first time on eBay selling an item and when I sent out the item the buyer said item wasn't as described in shorter words. eBay returned the money to buyer but buyer doesn't have to return my item. I'm confused is this suppose to happen? My money and my item is with buyer now and I lost them both. :( Not happy if this is how it works edit: also I didn't even get to choose and eBay didn't let me know they returned it on its own. -Rose
Arefin Hossain (1 month ago)
How will I ask ebay to step in ? I have purchased a smartphone from ebay where in the product description the seller mentioned that it has a minor scratch on the camera lens which turns out to be a big crack when I received it. The product description was misleading and the image posted for the product was hazy. I contacted the seller for return and refund but the seller is saying he does not accept return. How would I resolve this issue ??
Manuga Lakdinu (2 months ago)
When I click the i didn't receive my item there is no any links for a request
Jose O (2 months ago)
I ordered an item form Ebay but I never received it, it appeared as "Delievered" according to USPS but I never got it. I was going to use Ebay money back guarantee program, but I found out that the money that I was going to get back, was from the seller, not Ebay. Since the seller sent the item and it wasn't his fault, I decided to just lose my money and I ordered again from the same seller.
Kaiden Plays (2 months ago)
I order a wwe figure about 2 weeks ago it says it is sent it was due on 29th August can u help me please?
Kuma Does (1 month ago)
I paid over 4 weeks ago for an item and it still has not been shipped lol
This has happened to me! The seller is not asking my emails!! 😡😡 I cant seem to open a dispute on PayPal
tony dove (2 months ago)
I noticed a comment that said,"Some Ebay sellers don't use tracking." Could you explain that more?
ebay (2 months ago)
Hi Tony! Some sellers will ship light items with just a stamp. That's perfectly fine. We don't require tracking to be used on all orders, but we do require proof of delivery if the item ends up not arriving. So, you'd need to be prepared to issue a refund on occasion if you don't use tracking. For most items, we'd definitely recommend using eBay labels that come with free tracking. Let us know if that leaves you with questions. ~Lori
tejanochris (2 months ago)
Background music is too loud.
Dillon Ruddle (2 months ago)
My purchase says unavailable, and won't let me click on it. eBay apparently removed the seller and now I have lost $26.99 and have no way to contact the seller. What can I do?
major gods tv (2 months ago)
Please don’t say I got scammed. Why can’t I check my delivery date on iOS but only on pc and if it doesn’t come before September 10 2018 I need my money back
Motion Brick Productions (2 months ago)
Answer= Use Amazon
Kawaii Neko Love 子猫 (2 months ago)
My item was supposed to come yesterday and i was so excited to recieve it…but it never came……so can i ask if an item was supposed to come to the day its due and it hasn't arrived, is it possible that it will come the next day?
Kaiden Plays (2 months ago)
Kawaii Neko Love 子猫 yes it happens to be all the time the day it’s due and comes th next day
Dxpressed Soulz (2 months ago)
lawl that girl hot tho what that number dooo
Swagachu _ (2 months ago)
What if the seller has set no returns what happens now?
Mariam Dermenjyan (2 months ago)
Hiiii! I bought an item on ebay and i haven't received. I ordered on April 27th and today 30th August. I havent received until now. It's been 4 months. Every time I asked for refund, they told me to wait a few more days for the delivery. pls help! What can i do?? I cant wait anymore
zLymax98 (2 months ago)
ebay i'm a buyer and i bought like 4 or 3 items with visa card after a few minutes my card was out of money even if the items i bought were around 60 dollars and i had 120 dollars in my card please fix this issue please
atta uae (2 months ago)
Hello My item estimated date over but item not come .so please need your help
Sophia Davis (2 months ago)
Hi i ordered a gallon of glue on August 10th but now its the 22nd of August and it still isn't here! The person isn't replying back either and i want a refund to get my money back please help ebay
Toby Maltby (19 days ago)
I'd call that a Sticky Situation, then... <Brought to you by the Department Of Unhelpful Comments>
Kirby Stole My Hat (30 days ago)
Wait? You think thats outrageous? For stuff to come where I live it takes AT LEAST 1 month.
David Alino (3 months ago)
Hi ebay, its been three days since I have purchased an item and the seller has not delivered. I asked him questions but there were no answers. What do I do?
Tonny Milfiger (3 months ago)
it's been about 45 days... my supplier can't track the item. i can't track the item can i get my money back?
ebay (2 months ago)
Sure thing. If your item has not arrived within 30 days of the estimated delivery date it is possible to open a claim to obtain your full refund if the seller is not responding. Often they are able to provide tracking. In either case if you need us to review the specifics of your account be sure to reach out to us on Facebook or Twitter. Alternatively if you need immediate assistance you can also give us a call. Thanks for giving us the opportunity to assist with this. ~Mark Y.
ebay (2 months ago)
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Sieng Dinh (3 months ago)
So if a seller refunds me does the seller need my consent or do they just refund me Because this seller relisted there item after I bought it and told me that they would refund me buuut i dont have enough time on my hands can the seller refund the buyers item without there consent? Pls reply
ebay (3 months ago)
Hi Sieng- We always expect sellers to complete a transaction after payment has been submitted. In the rare occasions that doesn’t happen due to no fault of the buyer there are seller performance metrics that are impacted. You also have the opportunity to leave appropriate feedback based on the experience you’ve had. If you haven’t gotten a refund yet, know that you also have additional protections available. Check out: https://ebay.to/2k9PDKB for more info. ~Heidi
Vito Scaletta (3 months ago)
Well I think I’m done using eBay I may have just got scammed by a seller 😒 for the 2nd time
ebay (3 months ago)
Not quite sure how that works but you are able to reach out to our teams on Facebook/Twitter so we can take a closer look. We look forward for more details there. ~Mark Y.
Vito Scaletta (3 months ago)
ebay it was just USPS bot tracking
ebay (3 months ago)
Odd. We'd appreciate more details on this. Have you been able to take advantage of our protection programs? Be sure to reach out to us on Facebook or Twitter so we can review your account and explore the ways we can assist. We're here to help! ~Mark Y.
Lindsey's gaming (3 months ago)
I havent recived my item but it claims that it has been delivered and it is the estimated delivery date please help i am really sad!!
ebay (3 months ago)
Not a reason to worry. We have protection programs to assist in those situations. In order for us to review the specifics of this case, be sure to send us a private message on Facebook or a DM on twitter with more details. We'll be happy to review. ~Mark Y.
Angel Martinez (3 months ago)
When the item is removed there is no option and i don't know if they send it or refund my money
ebay (3 months ago)
Hi Angel- We'd be happy to help with this! Can you email us at [email protected] from the email address you have on file with your account? Include the item number in question and we'll see what we can do. ~Heidi
ScoopexUs (3 months ago)
1:50 So... if you didn't receive it, you should *not* select the "I didn't receive it" option?? Most. Illogical.
Vedrana Pejčinović (3 months ago)
I need help. I ordered backpack from ebay 4 months ago and it never came. I contacted seller and he didn't respond so I opened the case and message :Hang on, we're still reviewing your case. We'll be in touch with you soon. That was month ago. That s not soon. Is there anyone with similar problem. What can I do now. Its too expensive to call ebay costumer servise from my country.
ebay (3 months ago)
Thanks for giving us the chance to assist. We look forward for more details. ~Mark Y.
Vedrana Pejčinović (3 months ago)
ebay thank you. I will do that
ebay (3 months ago)
Not a reason to worry. You can provide the details of this purchase on our Facebook or Twitter accounts if you are not able to call. We'll be happy to evaluate your specifics and assist you there. ~Mark Y.
Ultimate_Asmr Slimes (3 months ago)
Ebay it has been past the day I was supposed to get my package and I have not got my item yet. I can't track it or do anything about it. Also the seller won't respond. Please help me.
ebay (3 months ago)
No reason to worry. Our protection programs are in place exactly for these situations. If the seller doesn't respond, be sure to follow the steps in the video. If you run into any difficulty in this process, be sure to reach out to us on Facebook, Twitter or over the phone. ~Mark Y.
MR. KAVINDA DILSHAN (3 months ago)
She is so Cute...
Avishay Nundoo (3 months ago)
Hi..I have a situation here. I made a purchase at the end of March 2018. After the elapse of the estimated delivery date, I contacted the seller and he said that he would resend the goods. However I have still not get it. Upon contacting him he is ignoring the message. what should I do since it has been nearly 4 months now.
ebay (3 months ago)
Definitely odd. Our protection programs would only cover the original item (any re-shipments would not extend the timeframe). Because this item seems to exceed the maximum timeframe for coverage through our protection programs, you will want to explore the options available through PayPal as well. ~Mark Y.
JohnMX (3 months ago)
I have bought 2 ps2 controllers 1 ps4 controller 2 smartphones .(65€).The seller deleted the items 5 minutes after i purchased all these and all the items deleted from purchased history.Just i never bought something from ebay again.Please help!
ebay (3 months ago)
I see. If the seller is not responding you will want to open a claim in the Resolution Center (https://resolutioncenter.ebay.com) . If you have difficulties in this process be sure to reach out to us on Facebook, Twitter or give us a call! We'll be happy to assist in any way we can! ~Mark Y.
JohnMX (3 months ago)
ebay i have contacted many times the seller with no response
ebay (3 months ago)
Fortunately we have protections in these situations. Have you been able to contact the seller and open a case if needed? ~Mark Y.
JohnMX (3 months ago)
ebay i dont have received my item
ebay (3 months ago)
Not a reason to worry. We have protection programs in these situations so your funds remain safe if you don't receive your item. ~Mark Y.
Richard Cerio (3 months ago)
my problem is different. I bouhjt a $465 computer. Used paypal credit 12 easy payments. Seller received his money, but never shipped the computer. He communicated with me one time and said item was shipping on a Saturday but ebay showed no tracking number and no item shipped. Seller stole my money. Anyone know what I do now?
ebay (3 months ago)
Hi Richard! You are protected in the same way. Be sure to let your seller know you never received it. If they can't help, open a case using the menu beside the item in your Purchase History. That way, we can step in later if needed. ~Lori
Rittmer (3 months ago)
Never buying from ebay again lack of communication is terrible
ebay (3 months ago)
Thank you for reaching out to us here! We'd love to see you back on eBay. Did you have a problem with your purchase? Let us know. We'd like the chance to help! ~Lori
Yu Narukami (3 months ago)
Help! I ordered a 3ds xl and received cheaply made headphones instead... what do I have to do to receive a refund or get a new 3ds xl for the price I bought it for. Help eBay! :(
ebay (3 months ago)
Anytime! We always want to help in any way we can! ~Lori
Yu Narukami (3 months ago)
Thank you Lori! :D
ebay (3 months ago)
Oh, no! That's definitely out of the ordinary! Yu, be sure to notify your seller if you haven't already in case it was a shipping mistake. If not, you'll want to open a return. If your seller doesn't respond or can't help, you'll later have the option to ask us to step in. Let us know how it goes! ~Lori
Athena May (3 months ago)
Hey ebay! I was just wondering when I could get my refund back after the seller cancelled my order on the same day I've purchased it. I've already been waiting for 6 days but I wasn't able to receive any confirmation email from you. I hope you can answer this ASAP thanks! p.s. I used my debit card on purchasing the item
ebay (3 months ago)
Athena- We're sorry to hear the order didn't work out! We definitely expect you to receive your money back. It can take 10 days for the cancellation process. If that doesn't happen, you'll be able to open a case once the estimated delivery date has passed, Keep us posted! ~Lori
Radioactive Tea (3 months ago)
Ah,i have a question.It appears when i ordered some things from ebay for my adress i put ave rather than drive and im not sure what to do.Will my orders still get to me cause ave is the back of my home.
ebay (3 months ago)
This will depend on how your carriers delivery the packages. In most cases with the correct zipcode and no other street with the same name you will be fine. You can contact your post office directly to obtain more details on how this works. Be sure however to update your address on file to prevent this from happening in the future. Thanks for giving us the opportunity to assist. ~Mark Y.
Maria Hidalgo (3 months ago)
When i was on eBay I bought a account off a seller. Then I changed the password and a few days later, typing the password correctly, kept saying invalid password. What should I do? Seller won't respond too!
ebay (3 months ago)
While our platform is best suited for tangible items (those that can be delivered by mail) if you purchased a virtual item (such as an account or a code) it would be best to contact the seller directly. If they do not respond you may be able to reach out to the payment processor for the transaction. I hope this information helps! ~Mark Y.
Wyatt McFarlane (3 months ago)
SOMEONE PLEASE HELP I purchased a laptop and before the expected delivery date the buyer took down the item after I already bought it so now when I click the tracking number it says the item has been taken down what should I do because I cannot contact the seller without the item page?
ebay (3 months ago)
Hi Wyatt! Not to worry! You are still protected! It sounds like eBay may have removed the listing. We do that when we have concerns that the seller may not be following our policies. Look for the "I didn't receive it" option in the menu beside your order. If you have any trouble opening a case, email [email protected] from your registered email address with eBay. We're here to help! ~Lori
Carmen Tran (4 months ago)
Hey ebay i recently bought an item 2 weeks ago and it still hasn't arrived yet and when i bought the item i clicked on cotiune as a guest
Carmen Tran (3 months ago)
ebay ok thanks
ebay (3 months ago)
Even as a guest you’re still protected. When you bought the item you get an email letting you know the details and the steps to take if there are issues. If you are having trouble please send us an email to [email protected] from the email address you used at checkout. Thank you for your time! ~Jasmen
Hongleang Hoy (4 months ago)
Another problem comes up. I paid to bidding for a pair of shoes. Then the item has removed. I asked for refund, but eBay said the item I bought hasn't paid yet. But I'm sure it was paid already as my buying also marked as paid. Please help.
A Commenter (4 months ago)
1. Check item Estimated Delivery Date 2. Check Address & Contact Seller 3. Contact Ebay
Robloxian Noob (4 months ago)
if I buy something and to use this money back thing I have to wait 30 days after shipping date if it doesn't a rrive or when I receive it when it's broken?
ebay (4 months ago)
Hey there, with the Money Back Guarantee you can open a case as soon as the estimated delivery date passes if you didn’t get it. Or you can open a case as soon as you receive it if there’s an issue, you just have up to 30 days to do both of those. Let us know if you have nay other questions or concerns! ~Jasmen
Hongleang Hoy (4 months ago)
Sorry, I bought an item and eBay checked it as scam and removed the item. I paid already by credit card and eBay allowed me to get fully refund. Now it about 3 weeks after the answer from eBay. So how long will it take to get the transfer back to my credit card?
ebay (4 months ago)
I wouldn’t know for sure without looking at the transaction. You can email us like mentioned but if you want a faster response time I would encourage you to call in. ~Jasmen
Hongleang Hoy (4 months ago)
ebay excuse me, I really don't know how the refund process. I think eBay will transfer back to my credit card. Because I used credit card to pay. How does eBay return the refund to PayPal? Or I need to make a PayPal account?
ebay (4 months ago)
Hey there, sorry you’re having trouble. Was the refund already processed to PayPal? If so you can contact them to transfer it. If you’re not sure please email us all the details to [email protected], thank you! ~Jasmen
Milumbe Joseph (4 months ago)
Kim
manage device (4 months ago)
Hi Two months ago I bought graphic card (4 GB 1050 ti) from China on eBay. After I got it, I have had a lot of problems with it. I talked with seller about it and he told me that he will provide me some solutions for that but he didn't provide me any solution. Finally I found the problem that graphic card is a fake and the real specifications for it (only 450 gtx 1gb) for more information about these cards https://www.techpowerup.com/gpudb/b5558/nvidia-geforce-gtx-1050-ti-fake-card. So I told him that and he said that he will send me another graphic card with high quality. After two days he gave me tracking number and he said this tracking number for my graphic card. Finally the item was sent to someone in Florida and i live in Ohio and this seller was laying. Then I asked him for a refund but he didn't answer. So I need help in that. Here is the item https://rover.ebay.com/rover/0/0/0?mpre=https%3A%2F%2Fwww.ebay.com%2Fulk%2Fitm%2F142754738541 Here the seller information https://ebay.com/usr/wholesaleparts*2014
ebay (4 months ago)
That's good - our teams will be able to go through and review them to take appropriate action. ~Tyler M
manage device (4 months ago)
ebay I have reported a lot of them
ebay (4 months ago)
We work hard to keep our site a safe place for everyone to buy from. We don't allow the sale of counterfeit items, and if you find anything you feel is not legitimate I encourage you to report it to us for review by using the 'report this item' link. Thanks! ~Tyler M
manage device (4 months ago)
What about others I have seen a lot of these graphic cards on eBay
ebay (4 months ago)
Hi there - that's definitely an upsetting situation, I'm sorry to hear about what's happened. Our coverage for items arriving not as described is for 30 days from when you receive the item. As it's been past that time the best course of action for you is to consider contacting your payment processor. For most people that is PayPal, and they have a longer period of coverage than we do. Thanks! ~Tyler M
a Bear (4 months ago)
Who decides the estimated delivery date? Is it the seller or is it automatic? I'm wondering this because I bought two of the same item from different sellers. The first one I got after 4 business days from posting and on thr other one it says est. date will be between june 7th and 18th? Why is the other one taking so much longer? Oh and the sellers were both from the United Kindom so I don't believe it's about the location.
ebay (4 months ago)
Oh, that's great news! Thanks for the update. Have a great rest of your day! ~Lori
a Bear (4 months ago)
ebay Oh I see that makes sense. Thank you for answering! I actually already got the item yesterday which was a nice suprise!
ebay (4 months ago)
Hello there! eBay will actually calculate the estimated delivery date based on the seller's handling time, selected shipping service, and historical data. If you don't receive the item by the last estimated delivery date, be sure to alert your seller. We'll be here for you if they can't help for some reason! ~Lori
Super tenchoo (4 months ago)
How to know if the seller are prime seller
Super tenchoo (4 months ago)
Thank you
Javier Jaime (4 months ago)
So you are the robot I talked to
ebay (4 months ago)
We do have a ShopBot (https://shopbot.ebay.com/) that assist you finding the right item you need. Yet, our Customer Service team is still very human. If you need to share with us a specific concern regarding your eBay account or transactions aside from calling you can reach out to us on Facebook and Twitter. We're here to help in any way we can! ~Mark Y.
Neyber TO (4 months ago)
Bought and iphone 7 on eBay for $350, and the seller said she sipped it but I don't it doesent say on tracking info
SLAPSNHATS (4 months ago)
What do you do if the seller claims their in amarica but they are not, provides a fake tracking number, and it is beyond the delivery date???
ebay (4 months ago)
That's not the experience we want for you! We require sellers to list the correct item location, and expect you to receive your item by the estimated delivery date. Since you haven't, be sure to alert your seller. If that doesn't help, you'll want to open a case. Look for the "I didn't receive it" option in the menu beside your order. We're here to help! ~Lori
Raul Urena (4 months ago)
how TF do you ask ebay to step in?!!!!!!
ebay (4 months ago)
Hey there! The option will come up after 3 days have passed. If you’re having trouble finding it you can also call in or email [email protected], thanks! ~Jasmen
Costa Chipuka (4 months ago)
hai I bought an item I never received it ,.,it has been over a year and the seller told me they cant help me because its past their warranty time.. how can you help me
ebay (4 months ago)
Sadly, we aren't able to step in on purchases that are over a year old. If you should run into other questions in the future, don't hesitate to reach out. ~Lori
Costa Chipuka (4 months ago)
ebay I explained to the seller but they won't understand
ebay (4 months ago)
Costa Drillz- We're sorry for the disappointment! For future, please know we have your back if you don't receive an item within 30 days of the estimated delivery date. While PayPal offers protection for up to 180 days from the purchase date, it would be too late for that protection as well. If you haven't already, be sure to let your seller know that you didn't receive the product rather than looking for warranty protection. ~Lori
Dell 15 (4 months ago)
I have been suspended for no reason, Big pain on me
Dell 15 (4 months ago)
People have said that Ebay wants non profit sellers to get out of Ebay, thats probably what im seing.
ebay (4 months ago)
We don't make such decisions lightly. Our offer to help clarify our position stands if you'd like to send a direct message to our Twitter team (http://bit.ly/2jLDkoz) or Facebook group (http://on.fb.me/1Majx6t) with your first and last name, registered email address and ZIP/Post code. Thanks! ~Tyler M
Dell 15 (4 months ago)
Already called and it was a final decision, not right and not fair
ebay (4 months ago)
Definitely an odd situation. We'd love to have a better understanding of what happened. Have you been able to reach out to us on Facebook/Twitter already? You can also give us a call. We'll be here to help in any way we can! ~Mark Y.
Dell 15 (4 months ago)
Ebay and Omidyar are the the worst people, very weak on there policies
Charles Lee Ray (4 months ago)
What does it mean when you buy something and it says unavailable item removed and there’s no picture anymore I paid for the item though and now I only have the receipt from my checking account but no way to contact the seller
Charles Lee Ray (4 months ago)
ebay thank you beautiful eBay lady ❤️ eBay refunded me immediately with no issues thank you for your help and replying ☺️
ebay (4 months ago)
It means the listing was removed because there may have been an issue with the item or the seller. Please know you’re still protected and can open a case even when this happens. All you have to do is click on More Actions next to the item in your purchase history. ~Jasmen
ThatsThe TeaSis (5 months ago)
is it possible for the item to arrive earlier than the date? Please answer
ebay (4 months ago)
Certainly. Most packages on eBay already arrive within the same time that other companies promise for a "subscription fee". Depending on your location and the location of the seller, these times may vary as specified in the estimated delivery date. I hope this information helps. ~Mark Y.
Jessie Harbin (5 months ago)
@ 1:32 “impor-int”?... 🤔
Jose Briseno (5 months ago)
My eBay doesn't work after I put my information. Then it doesn't let me buy anything.
ebay (5 months ago)
We'd love to have a better understanding of what happened. Reach out to us on Facebook or Twitter so we can assist you. You can also send us an email or give us a call. We'll be happy to help in any way we can. ~Mark Y.
A G (5 months ago)
Seller treated me like a thief. I was very patient and tried to work with them because although my package shows up as delivered, I didn’t receive anything. I waited was patient tried to compromise, but the seller went ahead (without consulting me) and opened a case against me (which the knew they would win considering the item is marked as delivered). Customer service obviously ruled in their favor, and now I can’t even leave feedback. No item, no feedback, so much frustration.
Henry (18 days ago)
I'm a seller and I had that just happened to me. The tracking number said delivered in Germany but the buyer didn't receieve it. So I called Australia post and they told me custom in Germany has the parcel. Today the buyer will pick it up from the custom and pay the VAT.
eBay SocialCS (5 months ago)
Sorry to hear that happened, have you tried working with the delivery service to see where they may have left the package? Unfortunately when tracking shows delivery you’d have to work with the shipper directly. ~Jasmen
Wolf Humphrey (5 months ago)
Hey I ordered an item but I didn’t get an email back what should I do
ebay (5 months ago)
Hi Wolf! If you haven't yet, be sure to check your spam folder. If you purchased the item while logged into your eBay account, you should see the item in My eBay>Purchases. If you ordered as a guest, we can try to resend the order confirmation your way. Send us an email from the email you had placed the order to [email protected] We're here to help! ~Lori
Riaan du Preez (5 months ago)
I have lost so much money on items not received, ebay protects its seller and it is a huge hassle getting resolution.
ebay (5 months ago)
Riaan- That's not the experience we'd expect for you! What's been happening with your packages? See http://ebay.to/1razplm for more about protection. Let us know. We're here to help! ~Lori
CupofMilk 19 (5 months ago)
I ordered something on ebay about a week and a half ago. It was never shipped, i tried to communicate with the seller and he/she has not answered. I already paid for the item. What do I do?
CupofMilk 19 (5 months ago)
ebay ok! Will do 👍🏼
ebay (5 months ago)
Make sure to open a case so we can step in and help! ~Jasmen
John Wade (5 months ago)
ebay lies ! I was supposed to get my item on the 5th of june still havent got it , getting the run around from the seller and ebay last time i buy anything on ebay they ripped me off !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ebay (5 months ago)
Sorry to hear you didn’t get your item, did you open a case so we can step in and help? Make sure to open that up right away! ~Jasmen
Vaishali More (5 months ago)
Is Australian seller real or fake .
ebay (5 months ago)
We have many seller’s from Australia! ~Jasmen
DominNate (5 months ago)
I bought a ps4 controller a few weeks ago and tomorrow is the last day which i hope my item will arrive. When I check on the item, it says "item not listed". I remember right after the item was shipped, I checked to see my item and it said "item not listed". Do you know what this means? Will i get my item? Please reply. Thanks!
ebay (5 months ago)
I hope that they arrived! But just in case they didn't you should consider contacting the seller of the item (http://bit.ly/11HNqVo). If they aren't able to resolve your concern you can open a request with us (https://ebay.to/2qMjGuv) so we can help! ~Tyler M
Unnamed channel (5 months ago)
Yesterday i got headphones from ebay And they didn't work. Both of them +_- I Hope il get refund
Biohazard Skunk (5 months ago)
What do i do when i buy a item but later on its unavailable. Plus i cant contact the seller.
ebay (5 months ago)
Hey there, you can open a case through the PayPal transaction or give us a call and we can manually open one for you! ~Jasmen
fullsunana (5 months ago)
i bought an item in DECEMBER , the seller didnt reply to my messages for TWO months. and when she did she apoligised and said she would send them out again. and still no item or response from the seller. they marked the item as sent and delivered so i cant open a request again , please help
ebay (5 months ago)
We're sorry to hear you've still been waiting. To be sure, the seller wouldn't be able to mark the item as delivered. Is tracking showing delivery? If so, you'd normally want to double check the address on the order details and check with the shipping carrier. Since it has been some time, it will be past the time eBay can step in. For future, please know you have 30 days to open a claim. The good news is PayPal offers protection for up to 180 days from the purchase date. We'd recommend checking with them at this point. Let us know if you have other questions in the future. We'd love the chance to help! ~Lori
Fernando De Jesus (5 months ago)
I’ll been waiting for a item weeks, is telling me This item hasn't been paid yet ..... I want my refund, the seller scammed me
ebay (5 months ago)
Hey there, do you see the transaction in your PayPal account? If so you can open a case directly from the PayPal transaction! ~Jasmen
Evan Arango (5 months ago)
What if the seller doesn’t respond at all?
ebay (5 months ago)
You can escalate the case after the 3rd day of opening it! If you need help you can always call in to our customer support, thanks! ~Jasmen
Robertson (5 months ago)
My item never arrived and there is no tracking number provided... I contacted the seller upon the purchase if there is a tracking number but the seller doesn't provide anything... The ETA is 19th of April to 10th of May... Now, it's been 1month and 3 weeks but the item still hasn't arrived... Why is that?
ebay (5 months ago)
Sorry to hear you didn’t get your item, please know you can open up an item not received case as soon as the estimated delivery date passes, but you only have 30 days from that day to open the case on eBay. I would advise reaching out to PayPal as they have a 180 day window to help you get your money back right away. Thank you for your time. ~Jasmen
Valerie V (5 months ago)
What if you purchased an item on may 20th and the seller still hasnt even shipped your item and the estimated delivery date is may 29th ..... this is bullcrap!!!!!
ebay (5 months ago)
Valerie- That's definitely frustrating! Since there's still a chance your seller shipped the item, be sure to send them a message. If you don't receive it tomorrow, you'll be able to open a case. We're here for you! ~Lori
brucedodmj (5 months ago)
How likely is ebay to side with the seller if they step in to review? I sold and shipped something and the tracking shows it was delivered. I bought the shipping through ebay so i didn't touch the address the buyer provided. Post office says they delivered to the right address and cant help me. Buyer says item not received so wants a replacement or a refund. If the buyer is lying to get a free item or if the mailman delivered it to the wrong address, how is that my fault? Why should I be penalized when I did everything correct for my part? I am willing to take a loss 50/50 with the buyer but he wants all of it. It's annoying
brucedodmj (5 months ago)
ebay thank you, that's good news 👍
ebay (5 months ago)
Hey there, if tracking shows delivery to the address provided by the buyer you’re protected! Make sure to upload tracking to the case that way if it’s escalated it will be closed in your favor. ~Jasmen
fork me up (5 months ago)
I bought something on the 20th but today is the 23rd and by now with other people I would have gotten it or it be on the way but they haven’t even shipped it and other people said that she never sent the item so I’m worried, there’s also this other girl that is doing that as well and they won’t message me back and the delivery date is in 3 days but they have NO COMMUNICATION.
ebay (5 months ago)
Sorry to hear that’s the case, but know you’re protected! Once the estimated delivery date passes you can open a case so we can help get your money back right away, thank you! ~Jasmen
nipple ni paul (6 months ago)
Why are your items are wrong when buying?
ebay (5 months ago)
Hi Paul! We're sorry to hear you ran into trouble. What happened? Let us know. ~Lori
Agoraphobic News (6 months ago)
My tracking number an is not working. What should I do? The esimate delivery time is on this day, May 15th and I don't have an option "request refund or more information"
ebay (6 months ago)
That’s strange for sure, do you get an error message? Have you tried it on a different browser? If you still have trouble please reach out to us at [email protected] with all the details and we can open it for you! ~Jasmen
Agoraphobic News (6 months ago)
The problem is that when I click "I didn't receive my item, I can't click on "request a refund or more information". The estimate delivery date was May 15th.
ebay (6 months ago)
Be sure to contact the seller to obtain the tracking number. If you still do not receive your item by the estimated delivery date, follow the instructions in this video to open a claim. If there are other questions or concerns be sure to reach out to us on Facebook or Twitter and we'll be happy to assist. ~Mark Y.
Jose Gonzalez (6 months ago)
She Fine

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